Privacy Policy

1. Introduction

IFLE ("I Find Local Experts," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, request services, or contact us. This may include:

Personal Information:

• Name and contact information (email address, phone number)
• Address and location data
• Profile picture
• Government ID for service providers (for verification purposes)

Automatically Collected Information:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent, interactions)
• Location data (with your permission)
• Log data (IP address, browser type, access times)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Verify service provider credentials and maintain safety standards

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: We share necessary information with service providers to facilitate service delivery
• With Business Partners: We may share information with vendors, consultants, and other service providers who need access to perform services for us
• For Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• For Business Transfers: We may share information in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your consent or at your direction
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage with reputable cloud service providers
• Regular employee training on data protection

6. Your Data Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal data
• Correction: You can request correction of inaccurate data
• Deletion: You can request deletion of your personal data
• Portability: You can request a copy of your data in a structured format
• Objection: You can object to certain processing of your data
• Withdrawal of Consent: You can withdraw consent at any time

To exercise these rights, please contact us at privacy@ifle.in

7. Location Information

IFLE collects and uses location information to provide location-based services, including:

• Connecting you with nearby service providers
• Improving our services based on usage patterns
• Ensuring safety and security of services

You can control location sharing through your device settings. Note that disabling location services may affect app functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for analysis and/or audit purposes

When your personal information is no longer required, we will securely delete or anonymize it.

10. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

We use the following third-party services:

• Google Analytics for usage analytics
• Payment processors for secure transactions
• Cloud storage providers for data hosting
• SMS and email service providers for communications

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes
• Providing an in-app notification

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

You may also have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.

14. Consent

By using our application, you consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use our application or services.